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Tenants Guide & Fees

Looking to move rentals? The team at Castles Estate Agency can help you with that.

With decades of industry experience, we can take the hassle out of flat hunting and are always delighted to make recommendations and help clients into their new homes.

What Can You Afford?

Take the time to review your current financial circumstances and make sure you are confident you can cover your monthly rental payments. Factor in all costs, including bills. It’s also important to review the council tax prices in your chosen area.

Where Do You Want To Live?

Talk to the friendly team of estate agents at Castles about which areas have the highest level of tenant demand and which hidden gems are available that you might not know about. We love showing off properties in our local communities.

Register On The Castles Website

By registering on our website, you will receive immediate notifications when a new property in your desired area becomes available. Once registered, one of our friendly team will be in touch to talk you through the finer details and arrange viewings.

Viewings And More Viewings

Once you’ve created a list of ‘must-haves’ for your ideal home, simply get in contact and we can arrange viewings at the properties we believe would be suitable for you.

How Will You Get About?

We can let you know about the nearest transport links, the parking restrictions in the area, and if there is good storage for pushbikes at the properties you have shortlisted.

Do You Have Contents Insurance?

We can provide you with an inventory list for all of items within your property, but we also recommend you look at contents insurance options to make sure your things are safe. Landlords do not cover your items under their rental insurance.

Check Your Tenancy Agreement

Once you’ve found the perfect home and we have agreed in principle on the monthly rental, then you’ll be sent a tenancy agreement to review. Make sure you read this in detail, so you know exactly which rules apply. Once both parties have signed your agreement, keep it in a safe place to refer back to later just in case.

Payment

You will need to pay your deposit and first month’s rent in advance. We will show you how to do this and will keep your deposit safe in accordance with TDS.

Tenant Fees & Permitted Payments

  • Holding deposits – a maximum of 1 week’s rent.
  • Deposits – a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for an annual rental of £50,000 and above.
  • Payments for a variation or change to a tenancy agreement – £50 inclusive of VAT.
  • Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs.
  • Utilities, communication services (e.g., telephone, broadband) TV licence, council tax.
  • Interest payments for the late payment of rent  – can be charged up to 3% over the Bank of England base rate.
  • Reasonable costs for the replacement of lost keys or other security devices.

Reviews

We where taken through the whole procedure step by step. The staff are amazing, and so helpful. Nothing was to…

Edmonton Office

5

We have sold and bought through castles. Daniel and Tom were really professional and approachable. They ensured they kept us…

Waltham Abbey Office

5

I’ve sold a couple of properties & bought in the last 6 years, the estate agents I used over those…

Waltham Abbey Office

5

Daniel and Tom have gone above and beyond for us. We're just completing on a property purchase for which our…

Waltham Abbey Office

5

Josh was extremely helpful during our property purchase, he acted as great bridge between myself and buyer and really helped…

Hackney Office

5

Great experience with Kirstin. She has the exceptional communication skills, informed us throughout the process. Very attentive and supportive. I…

Hackney Office

5

Having looked around at various agents , I decided to market my property with Castles. This was definitely the right…

Waltham Abbey Office

5

Selling our house through Castles couldn't have been easier. We got exactly the price we wanted and Abraham was excellent…

Crouch End Office

5

Fantastic service from Castles. Just sold my house in the Abbey managing everything for us from the outset to a…

Waltham Abbey Office

5

Castles sold my family home and from beginning to end gave a fantastic service. I had weekly updates from Bruno…

Tottenham Office

5

Amazing service & amazing staff, they listen to what my demands and needs was. Also took the time & patience…

Edmonton Office

5

Very professional service from Castles Enfield. Franco was patient and professional throughout, particularly when we initially thought we had a…

Enfield Office

5

This was my first experience of agents as a buyer, and it was a very very positive one. Ela was…

Hackney Office

5

Abraham was a total pleasure to deal with from start to finish with our house purchase. He was straightforward, reliable…

Crouch End Office

5

I wanted to review Castles Estates and particularly a huge recommendation on Nancy in the maintenance department. Nancy has always…

Edmonton Office

5