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Tenants Guide & Fees

Looking to move rentals? The team at Castles Estate Agency can help you with that.

With decades of industry experience, we can take the hassle out of flat hunting and are always delighted to make recommendations and help clients into their new homes.

What Can You Afford?

Take the time to review your current financial circumstances and make sure you are confident you can cover your monthly rental payments. Factor in all costs, including bills. It’s also important to review the council tax prices in your chosen area.

Where Do You Want To Live?

Talk to the friendly team of estate agents at Castles about which areas have the highest level of tenant demand and which hidden gems are available that you might not know about. We love showing off properties in our local communities.

Register On The Castles Website

By registering on our website, you will receive immediate notifications when a new property in your desired area becomes available. Once registered, one of our friendly team will be in touch to talk you through the finer details and arrange viewings.

Viewings And More Viewings

Once you’ve created a list of ‘must-haves’ for your ideal home, simply get in contact and we can arrange viewings at the properties we believe would be suitable for you.

How Will You Get About?

We can let you know about the nearest transport links, the parking restrictions in the area, and if there is good storage for pushbikes at the properties you have shortlisted.

Do You Have Contents Insurance?

We can provide you with an inventory list for all of items within your property, but we also recommend you look at contents insurance options to make sure your things are safe. Landlords do not cover your items under their rental insurance.

Check Your Tenancy Agreement

Once you’ve found the perfect home and we have agreed in principle on the monthly rental, then you’ll be sent a tenancy agreement to review. Make sure you read this in detail, so you know exactly which rules apply. Once both parties have signed your agreement, keep it in a safe place to refer back to later just in case.

Payment

You will need to pay your deposit and first month’s rent in advance. We will show you how to do this and will keep your deposit safe in accordance with TDS.

Tenant Fees & Permitted Payments

  • Holding deposits – a maximum of 1 week’s rent.
  • Deposits – a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for an annual rental of £50,000 and above.
  • Payments for a variation or change to a tenancy agreement – £50 inclusive of VAT.
  • Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs.
  • Utilities, communication services (e.g., telephone, broadband) TV licence, council tax.
  • Interest payments for the late payment of rent  – can be charged up to 3% over the Bank of England base rate.
  • Reasonable costs for the replacement of lost keys or other security devices.

Reviews

We were delighted with the advice and service we received from Castles in the sale of our house in Crouch…

Crouch End Office

5

Castles, Daniel and Tom, gave really good service. They are helpful and friendly, making stressful things much less worrying. Keep…

Waltham Abbey Office

5

i have been renting a property from Alex and the team for the past 12 years. he and his team…

Lettings Office

5

Castles were really great to work with. I used them to sell my flat and they are very efficient and…

Tottenham Office

5

Jai provided an incredible service. Listened carefully and considered my exhaustive and detailed requirements. Block booking viewings in line with…

Edmonton Office

5

A huge thank you to Stuart and Jai,who were amazingly supportive and professional throughout this process. Thanks again for being…

Edmonton Office

5

Castles recently sold my property in Waltham Abbey. Daniel and Tom were very professional and helpful. Daniel went out of…

Waltham Abbey Office

5

Very many thanks to Daniel and Tom for their ever cheery advice, help and support in selling my flat. Although…

Waltham Abbey Office

5

David was really helpful throughout our buying process. He was candid and straightforward, friendly and responsive. A pleasant surprise for…

Hackney Office

5

Just to say Daniel and his team Castles have been brilliant. They have been helpful, supportive and informative throughout the…

Waltham Abbey Office

5

The whole team were very helpful and it was easy to contact them. They helped me with completing forms and…

Enfield Office

5

Daniel at Castles was extremely helpful during the whole process and he had a very calm manner which made me…

Waltham Abbey Office

5

Fantastic team!! Alisan, Josh and the whole staff did a great job to support my partner and I through the…

Hackney Office

5

Thank you team “Castles “,especially Daniel for helping me fulfil my dream of owning my very first property. You did…

Waltham Abbey Office

5

I dealt with Anna in the purchase of a house in Wood Green. It was not straight forward but Anna…

Palmers Green Office

5