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Tenants Guide & Fees

Looking to move rentals? The team at Castles Estate Agency can help you with that.

With decades of industry experience, we can take the hassle out of flat hunting and are always delighted to make recommendations and help clients into their new homes.

What Can You Afford?

Take the time to review your current financial circumstances and make sure you are confident you can cover your monthly rental payments. Factor in all costs, including bills. It’s also important to review the council tax prices in your chosen area.

Where Do You Want To Live?

Talk to the friendly team of estate agents at Castles about which areas have the highest level of tenant demand and which hidden gems are available that you might not know about. We love showing off properties in our local communities.

Register On The Castles Website

By registering on our website, you will receive immediate notifications when a new property in your desired area becomes available. Once registered, one of our friendly team will be in touch to talk you through the finer details and arrange viewings.

Viewings And More Viewings

Once you’ve created a list of ‘must-haves’ for your ideal home, simply get in contact and we can arrange viewings at the properties we believe would be suitable for you.

How Will You Get About?

We can let you know about the nearest transport links, the parking restrictions in the area, and if there is good storage for pushbikes at the properties you have shortlisted.

Do You Have Contents Insurance?

We can provide you with an inventory list for all of items within your property, but we also recommend you look at contents insurance options to make sure your things are safe. Landlords do not cover your items under their rental insurance.

Check Your Tenancy Agreement

Once you’ve found the perfect home and we have agreed in principle on the monthly rental, then you’ll be sent a tenancy agreement to review. Make sure you read this in detail, so you know exactly which rules apply. Once both parties have signed your agreement, keep it in a safe place to refer back to later just in case.

Payment

You will need to pay your deposit and first month’s rent in advance. We will show you how to do this and will keep your deposit safe in accordance with TDS.

Tenant Fees & Permitted Payments

  • Holding deposits – a maximum of 1 week’s rent.
  • Deposits – a maximum deposit of 5 weeks’ rent for annual rent below £50,000, or 6 weeks’ rent for an annual rental of £50,000 and above.
  • Payments for a variation or change to a tenancy agreement – £50 inclusive of VAT.
  • Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs.
  • Utilities, communication services (e.g., telephone, broadband) TV licence, council tax.
  • Interest payments for the late payment of rent  – can be charged up to 3% over the Bank of England base rate.
  • Reasonable costs for the replacement of lost keys or other security devices.

Reviews

The staff at the Enfield branch were amazing throughout the sale of our old home, and the purchase of our…

Enfield Office

5

Frank and Stephen are professional, approachable and honest. If they were on another call, they would always get back to…

Enfield Office

5

We were delighted with the advice and service we received from Castles in the sale of our house in Crouch…

Crouch End Office

5

Max was our point of contact at Castles he was excellent throughout the selling process and we cannot recommend him…

Hackney Office

5

I thought the sale of the house was going to be a headache until I was introduced to Nof. He…

Enfield Office

5

The team at Castles were very professional and committed to achieving the best outcome for me during a recent house…

Hackney Office

5

Castles has helped us buy our first property. We have been particularly impressed by Josh and David’s availability, transparency and…

Hackney Office

5

Colin was superb. Sold our flat in the first weekend, called on his days off and kept us informed during…

Crouch End Office

5

We had a great experience with Castles Estate Agents with our recent house purchase in North London. James from Castles…

Palmers Green Office

5

Received excellent service from both Ben and Sergio, professional and attentive - would thoroughly recommend

Palmers Green Office

5

We have used Abraham at Castles for our last two house sales and could not speak more highly of him.…

Crouch End Office

5

Nothing short of brilliant service, Gentian was very knowledgeable, gave good advice and helped with setting a realistic price for…

Edmonton Office

5

Very professional and easy to work with. If you’re looking for a seamless and free way to sell your property…

Waltham Abbey Office

5

We where taken through the whole procedure step by step. The staff are amazing, and so helpful. Nothing was to…

Edmonton Office

5

Great estate agents sold property quickly and efficiently. Kept us informed all the way

Enfield Office

5